If you wish to raise a Complaint, please contact us on 0121 517 1603 or Email:

Please click this link to access our Complaints Procedure

Alternatively, you may contact the Local Authority Social Care Department OR if you are dissatisfied with the outcome of the concern raised, you may contact:

Social Care Ombudsman Service (LGO)
Helpline Number: 0300 061 0614
Postal Address: Local Government and Social Care Ombudsman, PO BOX 4771, Coventry, CV4 0EH

If you wish to notify us of a Compliment, please complete the Simple Form below: